Scott Fierro

Review of Corazon Club & Spa

Signed up with Melissa in May under the premise pa...

Signed up with Melissa in May under the premise pay for only what you want. We were concerned about signing up as we were unsure how often we would actually get to use the facility this summer. Melissa assured us we can cancel any day or change, add, delete the membership on any given day. She said it was very easy, and you only pay for what you want. We were also told by Melissa as well as advertised on their website in May and the flyer she gave us about an adults only hot tub area. We went to the pool and for the 3 weeks we went the hot tub was closed. We emailed Melissa to inquire what was going on and to add our daughter to membership and we were told Melissa is no longer with them. We were also told they have never had a adults only hot tub, I emailed a screen shot of their own website showing that it said exactly that and got no response back. We had another issue arrive from info we were told by Melissa that again got an answer of sorry she told you that but it s simply not true and not provided here. We went in to cancel and were now told ok but it will take 30 days so we still had to pay 30 days more of something we weren t using. So as you can see we were lied to when Melissa signed us up. It s not no contracts and cancel anytime because yes you can walk in and cancel but you will still be billed 30 days making it NOT pay for only what you want. We were given the run around, it took in some cases 2 weeks to even get back to us. The pool is nice but the employees are rude and mislead you to get the sale.