The building I live in is Beautiful, and the staff...

The building I live in is Beautiful, and the staff is nice, though not always helpful. The retail space below my building was supposed to be filled by the time I moved in. A year later, they are just beginning construction, and the noise is horrendous. Vibrations from jack hammering are so bad pictures fall off walls. The noise has been so bad and so constant (6am-11pm some days) that my dog does nothing but cry and shake. Last week it was so bad he jumped off our second story balcony. I put in a maintenance request to have a lock installed on the door (something I thought should come standard?), and they told me I would have to pay to have it put in, and any damage to the door from the installation would come out of my security deposit! This past weekend it was so bad that I couldn't stand to be there either. I took the dog, got a car, and drove to my moms for the weekend.
I have sent half a dozen emails over the past few months, and left twice as many voicemails (no one EVER answers their phone). The only 1 response I got was very apologetic, but the woman told me if I ever had another problem to call her (she gave me a phone number) or email (she gave me her email) right away to catch them in the act. Today the noise was so bad the dog walker took my dog home with him because he felt too guilty leaving him there alone so anxious because of the noise (despite the puppy Prozac I am now paying a small fortune for to try to keep my dog non-suicidal). I called the number the woman gave me, and it was a generic number answered by someone who had no idea who she even was- I was sent to a general voicemail. I tried sending her an email and it bounced back, twice.
I called Buzzuto corporate and demanded (after being sent to another voicemail) to talk to a real live person. That person told me she couldn't help me, but she would call me back when she found someone who could. That was an hour ago.

This is only the most recent in a long series of incidents of terrible customer service. In addition we have had to deal with: Our second floor apartment flooding 6 inches (try to figure that one out) not once, not twice, not even 3 times, but 4 times; we had our in-unit washer break, and maintenance said there was nothing wrong with it- the next time I used it there was SMOKE; I had to send 4 requests for a copy of my lease before standing in the main office until they gave it to me- in the mean time, I was charged a late fee when they sent me the wrong bill that was paid on time and in the full amount requested(it was a transition month between leases), but they insisted that I should have known that I was supposed to pay a prorated amount for the 6 days that were covered by the new lease. The only reason I won that argument was because at that point (3 weeks after signing the lease) I still didn't have a copy- so how could I have known that I had to pro-rate? (btw- that stipulation was not written anywhere in the lease contract).

The staff that I have dealt with a Buzzuto from my building through corporate should be described as nothing but incompetent. The way that they lie to residents, and avoid responsibility for other tenants, and even for their own mistakes, is so consistent that I almost wonder if they are told to behave this way to simply drive anyone who would complain so crazy that they simply give up and move out.