Emily Review of Alpine Valley Resort
Had a great 2 night stay with skiing and snowboard...
Had a great 2 night stay with skiing and snowboarding. Place was fun, rooms were basic and good enough, clean, everyone was nice and made sure we had a good time. Deducted one star for an issue in the upstairs dining room/bar area. Went to the 21+ area for dinner on our first night and lunch the second day. We each ordered a cherry Pepsi (grenadine with Pepsi) and wings. My boyfriend was pretty thirsty + hot wings so he went through about 4 glasses of Pepsi. Everything (service, food, etc.) was great until we got the bill and we were charged for an extra Pepsi. Brought it up to the waitress who informed us you only get one refill per drink. We reviewed the menu and it doesn t say that anywhere. It would have been courteous to inform the customer of this BEFORE you bring the 2nd refill. Wouldn t have made a difference as we would have still ordered the drink but if it s not clearly stated on the menu, I would have expected to be advised by the server. Next day at lunch, different server, same thing. Management should ensure that the staff informs customers of that additional charge! Or put a note on the menu that only one refill is included in the price. Overall, fun weekend and had a pleasant time at the resort!
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