I will start by saying Chandler at the front desk ...

I will start by saying Chandler at the front desk is truly the shining star of this hotel. He's accommodating above and beyond request, kind, has a great sense of humor and knows how to make customers feel valued. Truly I hope he's appreciated and on the fast track for promotion! He's absolutely worth a stay in this hotel. He wasn't the only amazing staff member there by far the only one I interacted with at the front. Upon arrival I was not greeted pleasantly or even with a smile. When I went back down after dropping off my luggage to ask about a package, the manager made sure I knew she wasn't the valet and she'd get them to answer my question. She wasn't helpful through the duration of my stay and almost seemed happy to inconvenience me at every opportunity she had. As a consumer and a gold member I found this extremely distasteful. I didn't receive any of the accommodations I had requested at booking and had to have them unclog the bathtub drain when I realized it was clogged while my daughter was showering literally an hour after we arrived. I have never had a poor experience at a doubletree anywhere until this stay. The only reason it's not less than 3 stars is because it would be a disservice to Chandler and some of the other amazing staff this hotel has.