CATHERINE IBOLD Review of Paul Davis Restoration of Nort...
Would not recommend this company - they were sent ...
Would not recommend this company - they were sent by my insurance company. Paul Davis sent an "apprentice" and another individual who does not show up on their "team" website - so don't know who he his. They were supposed to identify where moisture was coming from bc of a mildew smell in the front wall of the house. They did not - they spent their time telling me how much they liked the dog and that they had been in houses in much worse shape so I had nothing to complain about. In the process they accessed the attic and broke the drain pipe from the AC in the attic and now continually deny any liability. I had a SMALL stain on the ceiling from the hurricane (water leak from wind driven rain near the fire place), the evening after they accessed the attic the drain pan in the attic was overflowing and we were carrying gallons of water down the attic stairs all weekend because the water was pouring out the ceiling. They state that they did not damage it and that "pipes spontaneously break all the time" (NO, this was obviously kicked or bumped into) - when I called to complain they asked to speak to my husband - because apparently, being a woman I was not able to speak intelligently about a broken AC drain pipe. They refuse to take ownership, never offered to send anyone to assist with the broken pipe - however, ironically, their "emergency management" director did call about A MONTH later to see if he needed to send a plumber to fix the pipe - a MONTH after the break - NO, we got it fixed. if I had waited a month for them to respond the entire ceiling would have collapsed. I now have a 4x8 ceiling panel that needs to be replaced instead of just a small spot that needs to be painted from the original water spot. Again, they refuse to do anything to rectify the situation. Their owner stated that they cannot afford to fix everyone's house - i guess he means they cannot afford to fix everyone's house that they mess up So they just walk away. Told me I would have to hire another company to repair my ceiling. (from damage their employees caused) Lousy customer service. I am angry and frustrated every time I talk with these people. Will be writing a letter to the DBPR and the insurance commission. And will copy any and all of the insurance companies I can that might use them. Cannot warn you enough. AVOID THIS COMPANY LIKE THE PLAGUE - I would not use these people or let them into my house ever again. Trust all the one star reviews.
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