**Updated from 2 stars to 5 stars **

**Updated from 2 stars to 5 stars **

Overall had an excellent experience, but we did have a small mishap that was immediately resolved once the owners, Michael and Frankie, became aware of the situation.

The good: the guests loved their special cocktail concoctions. They were very responsive prior to the event and prior to all payment. They dealt with all the licensing issues with the venue and made that part quite seamless.

The bad that became good: There was some sort of miscommunication between Snake Oil and my wedding venue. A rented bar from our venue was used that was not supposed to be used and Snake oil was supposed to set up their own bar that was not set up. Our Snake Oil sales coordinator (the only person we had been in contact with throughout the whole process) attempted to contact our venue to get a resolution. but a month later there was no resolution and no update.

It was not until my review that the owners Frankie and Michael immediately reached out to us to make things right. All-in-all the owners were very genuine, dedicated to their service, and truly sorry about the miscommunications that went on during the wedding.

BOTH of them had taken the time out of their busy day to have a meeting with us to understand and resolve the problem beyond our satisfaction. To me, it shows they really care when both of them show up to a meeting. They could have easily just had us speak with one of them. They notified us they were uninformed of the whole situation-- had they been informed there would have been a more immediate resolution.

Even with the mishap, if we had to do it again we would definitely choose Snake Oil again as we love working with small owners that truly care about what they do and are excellent at what they do. If an event as big as a wedding something is bound to go wrong, but what matters is that they did everything possible to make it right.