It was ok. Definitely not a 4 star experience as i...

It was ok. Definitely not a 4 star experience as it s rated. 1 valet/bellman was incredible (he was the black guy that s been there for 10 years. That man needs to be in management or something. I watched him take care if every individual coming through that place. But the rest of them didn t even open doors for us, they just stared haha! The morning shift of the front desk people were kind but the 2nd shift was incredibly rude. The beds were like cardboard. They charged us for valet automatically and we didn t even valet. I hate when people assume. Thankfully I checked the receipt and got it removed but it should be more professional than that and they should have a system where the front desk people know what s going on. Small things matter when you say you are a 4 star rated hotel . So all in all.. it was ok wouldn t come back.