Norman Lepor

Review of ANA Hotel Sydney

5 rating for location, views from room and staff a...

5 rating for location, views from room and staff at brunch and room service person
3 rating for staff (felt understaffed and absolutely no feeling of personalized treatment
2 rating for room cleaning- if you asked them to come back in the morning there was 50-50 chance they would and would have to call.
We had evening turn down service only once in four night
1 rating for the 36th floor restaurant/bar- tried three times and all times it was full and no special treatment for those stating at hotel.
Also, no other place to lounge with view or to be outside

Stand out employees were Minh and Hitomi at our last brunch-

2 rating for staff at check in,