Croydon Council don't want you to actually speak t...

Croydon Council don't want you to actually speak to someone if you want to report a problem. I phoned and, after going through several menu options and messages that I had no interest in, I finally got a message telling me I was number eight in the queue and the number one caller had been waiting for nine minutes: I hung up.
I wanted to report a dangerous tree on the pavement outside my house which looks dead and is dropping branches. I ended up doing it online and, so far around a week later, no action has been taken and Croydon Council have not contacted me.