MsLeafs13

Review of mona home and office cleaning ...

Overall very unhappy with this company. The person...

Overall very unhappy with this company. The person in charge of communicating what the customer wants and what the cleaners need to know did not rely anything to them. The cleaner arrived with zero information about what needed to be cleaned, and the cost. First cleaner Sophie arrived on time, she was ready to work but her partner Bill arrived almost 25 minutes late. Sophie was told that bc 2 cleaners were arriving that they would be done and be paid for 3 hours of cleaning, when I was told the cleaning would take until 5pm. Zero communication with the customer. It was clear that the work would take longer, and she was accommodating to stay and finish what was needed. Bill on the other hand was disorganized and frantic about how dirty a washroom was. He spent the majority of his time in a small 6x6 washroom. He also dusted 1 of 3 fans and a couple of ledges. Leaving out remaining fans and ledges, windows which I specifically asked to be cleaned, and did an AWFUL! job in the washroom. It didn't even look like he touched anything in there. It was so bad that Sophie had to clean everything he touched a second time. Bill also left early without telling me. I feel duped for having to pay for him. He did not clean anything. He snuck out and didn't even show me his work.I called the company's office and left messages, trying to get a hold of someone regarding the problems I was facing--nobody could be reached. Finally Sophie was able to call her supervisor Donna. Sophie corroborated my concerns, when I spoke with Donna she eluded that I would need to be charge more for more cleaning to be done, even the stuff that Bill didn't do. In the end Donna agreed to not charge me more. The only reason I paid the cost of cleaning ---$372! - was bc Sophie was so kind and helpful in making it right, something that I don't think the supervisor was interested in doing. Totally unprofessional company that over charges and don't have any qualms about employing incompetent workers like Bill. Now I have been trying to reach Donna for almost 3 days, and she leaves me a voice message with no contact number. Lets see how long this phone tag takes.