Have been a few times and must say, generally the ...

Have been a few times and must say, generally the food has been great....however when we found a hair in the tempura, not only did they not comp the meal, they charged us twice since we sent the hairy tempura back.
Another time, one of the meals was not coming to the table, after complaining that the poor girl was not getting her meal it finally came after the rest of the table was completely done.
When we complained about these 2 incidents the manger seemed annoyed with us. Instead of apologizing, he was rude and short, saying well things happen. Guess they need to understand good customer service but feel they don't have to since the food is pretty good. Disappointing