Sean Dement

Review of Francis Scott Key Family Resor...

Had high hopes & the facility looked so promising....

Had high hopes & the facility looked so promising. Our room appeared to have been updated & at first glance was nice, but after 10 minutes the problems started showing. There was at least 10 flies in the room, we later found ants & a roach. What appeared to be soda stuck to walls in obvious spots house keeping should have seen was not even attempted to be wiped up. A crib was supposed to be in the room, we had to call twice to have it delivered. When it was dropped off it had stuff stuck to the bottom, was dirty. They were nice enough to drop off some cleaning supplies, like we should have to clean the room ourselves as part of our stay. After spending our first 45 minutes cleaning our room & the crib a lady dropped off a new base for & apologized for us having to clean everything...she stated "I don't know why they don't fire all the house keepers, they never do their jobs". The management staff seemed nice, were apologetic & tried to resolve the issues, but at some point they need to evaluate what is going on with their staff. This place is really on the cusp of being really great.

Now for some good stuff...the location is very convenient, close to everything & has a free shuttle to the boardwalk. The pools, splash zone & other attractions were nice & the kids enjoyed them. I booked directly through the hotel & they seemed to have the best rates & room selection. They also offered discounts for staying certain days or lengths of time that booking sites did not.

My review is critical & I was disappointed with my stay, but I would not completely dismiss this option compared to others in the area. As stated, they are very close to having a great thing. They have clearly invested in their property, have many things going for them in the family fun department & with some tweaks to staff expectations, cleanliness & more focus on the guest experience they will be a great stay for sure.