Andrea wingfiield

Review of Omni Severin - Indianapolis

Not great and certainly not worth the price. Upon ...

Not great and certainly not worth the price. Upon arrival the young man working the desk was polite. The lobby is gorgeous and full with restaurants coffee and stunning architecture. That's where this hotels beauty stops. The room was dirty, dark and in need of repairs. Turning lamps on proved futile as they didn't work. When we asked to change rooms the once polite front desk man was now snobbish and rude. It took almost half an hour to be switched. We were told a bellboy was coming with a key but he never appeared. The second room while brighter and in less disrepair was still wildly disappointing. Generic toiletries, moldy bathtub and shower curtain and a toilet that belonged in a truck stop. There were unidentifiable wet spots on the carpet and smears on the desks. It's very clear they only cater to the big big spenders here. The bed was comfortable but we slept poorly knowing how much we had spent for such poor quality.