Luke Rasmussen

Review of JERRY SEINER CHEVROLET

I've gone to Jerry Seiner Chevrolet and this is th...

I've gone to Jerry Seiner Chevrolet and this is the first time that I am responding to this survey, I will review my experience at Jerry Seiner as a whole. Frankly, I have been unsatisfied with the services at Jerry Seiner. When I go to the Chevrolet dealership, I expect that I'm having "experts" work on my car. I can and have done the work on my car by myself but I like having another set of eyes take a look at the car. A selling feature for me is the multi-point inspection that is supposed to be done with each oil change. I have asked about the results of these inspections and been told "everything looked good". However, this has obviously not been the case and it is now clear that the inspection has never been done. I had two oil changes done at around 145,000 and one at 150,000 miles, each time I was told there were no issues. Then my transmission broke down around 154,000 miles and I paid over $2k to get it fixed. The inspection form clearly states that the transmission fluid will be checked in the multi-point inspection. I mistakenly assumed that my transmission fluid had been checked and was good. It is partly my responsibility because I had forgotten to get my transmission fluid changed after 50,000 miles but if the multi-point inspection had been done as promised then I could have been alerted to the issue ahead of time and avoided such a costly repair. It was recommended to me by employees at Jerry Seiner that I have a transmission service done 15,000 miles after getting the new transmission. I did this and then asked how it looked. I was told it looked kind of dirty but not too bad. I sensed that this answer was made up and that the person I was talking to actually had no idea how the fluid looked coming out of my transmission.
The other issue I've experienced was bringing in my car for an oil change and other services a few weeks ago. A couple weeks after this visit my front brakes started grinding from the brake pad going metal on metal against the rotor. Again, it became obvious that the multi-point inspection had not been done because I had not been told that my brakes were getting close to needing to be replaced.
I try to take responsibility for the care of my car. I have trusted the employees at Jerry Seiner to do what they promised and conduct an inspection of the car when I bring it in. However, they have not done what they promised and I have learned I cannot trust Jerry Seiner to service my vehicle. I still have some oil changes left from the pre-paid package but after that I will not return to Jerry Seiner.