B

Be careful when you book via your cell phone, I wo...

Be careful when you book via your cell phone, I would recommend either using their website on a physical computer or calling them. Some of the charges don't show up for the selections you make on the cell phone. For instance I clicked a box to sit together and was charged a whopping $117 for a 2 hour flight, absolutely crazy charge, yet there wasn't any charge listed when I booked it. I called them when I noticed the charge, but was informed it was too late. Sent an email to the customer service and although it took 7 days for a response, a customer service representative named Henry was very polite and explained and broke down every one of the charges and refunded as much of the charge as he could which ended up only being $30, but I guess its at least something... I STILL think it's ridiculous that I was charged for something I couldn't even see, therefore I have to leave a bad review. There is obviously something wrong with their website via mobile phone. I am leaving an extra star just because of the customer service rep that answered me.

Comments:

No comments