Shannon Lachman

Review of Town & Country BMW

I had a very pleasant experience with everyone I e...

I had a very pleasant experience with everyone I encountered at this dealership. This being my first BMW purchase (and my first purchase of a car this expensive), I was very appreciative of the patience the staff had with me.

Paul Choi was the sales rep and made sure he found the car that was right for me. I was very specific so it took some time, but he understood my concerns. I did not feel pressured or ignored and any point. He gave me honest, supportive advice and returned all of my MANY phone calls of questions along the way. I am very happy with the car we finally found.

After the purchase, I was handed off to Cecil Thomas to complete the sale. He was very friendly and a pleasure to work with. He explained all of the warranty jargon to me in laymans terms and kept me laughing the whole time!

When I picked up my car, Gina Au went through all of the features with me. She was so patient and pleasant and answered all of my questions. And even encouraged me to reach out if I had further questions after I left which surprised me.