J G

Review of Southgate Volkswagen LP

Horrible experience, if we weren't in a time crunc...

Horrible experience, if we weren't in a time crunch I would have went elsewhere.
From a hidden costs just under $2000!! And being told those cost are standard on all vehicles but not added on the price ?so if this is a standard cost on ALL vehicles as I was told how can it not be included in the price? ! Coming back a few days later to finalize the deal and talk about the hidden add on, not only did my sales guy not show up, the sales manager wouldn't come talk to me ! I had to deal with a random sales guy! Beyond unprofessional (They gave me a $300 service credit for the added cost) I agreed to get my vehicle a 3 days later so there was no more hiccups and all add on's can be done... Only to be told the day of pick up I had to bring it back the following week to get the starter in ! I Had appointment for starter install at 7:30am told me it would take a few hours . After not hearing from them all morning. I called at 12
and was told they needed two more hours ! Went to pick it up @2:00 and they told me they needed it for another hour and a half ! This was the breaking point for me. The deal is done and nothing I can do. But I will never take my car here for service or suggest anyone going here ! To say this whole experience with Southgate has left a sour taste in my mouth would be an understatement!