My wife has tried to work with UHEAA for years now...

My wife has tried to work with UHEAA for years now on income based repayment procedures and every time she needs to put in paperwork they seem to lose it. No communication with her. Every time she hah to get in contact with them she has panic attacks because if how many useless hours she hha to spend on the phone talking to incompetent people who never seen to follow through with their job. Also, what is their damn fax number? Good luck finding it