We paid a lot of money to enjoy the resort experie...

We paid a lot of money to enjoy the resort experience. The resort pools and beach were beautiful but the customer service fell short of my expectations. Our hotel phone never worked and I went down to the front desk (multiple times) to express my concern. They mention to me that they would send a technician to fix it. This never happened. On day 3, I went to the front desk and asked for clean towels, shampoo, soap, toilet paper, and for our trash to be picked up. We waited over an hour and I called the front desk on my cell phone to get an eta on when someone would be coming to help us with getting these amenities. They sent a guy up within 10 minutes to help us out which was good. The only issue we had was with the customer service for this 4 star resort.