Bryan Bullinger

Review of Hercules Moving Systems

I just moved to Southern CA from Seattle and had a...

I just moved to Southern CA from Seattle and had a horrible experience with Hercules. They do a great job of reeling you in by acting friendly and responsive up until they pick up your things, then you can't get anyone to respond to phone calls or emails. I called their customer service department over a dozen times and left multiple messages to call me back but never heard a peep until a week after I got my apartment. When they did show up they tried to get into my complex with a semi truck(my things were NOT picked up in a semi) and when it wouldn't fit they hired another company to deliver my things and charged me an extra $300 on top of the 'binding quote' they originally gave me. In addition to this multiple items were either broken or lost. They also use a third party company to handle their claims, most likely because they have so many complaints! Do NOT use this company, they will rip you off!