I write this review on behalf of my elderly mother...

I write this review on behalf of my elderly mother, Carol N Lang, who gave me her explicit and written permission to share this review documenting her experience. This company had google delete my negative review from yesterday, so I have amended it and am reposting on her behalf.

She is in a state of complete despair over the experience at Genz Ryan. So much so that we are forced to look to legal action. My mother who called me in tears because this company's aggressive sales team (whom they refer to as "technicians") bullied her into buying a new air conditioner IN OCTOBER when she called them for a simple heating service. A home inspection for this property (documented) was done two weeks prior showing the A/C was in perfect working order.

I am certain this company will claim they were merely serving their customer, but what they won't dispute is that THEIR TECHNICIANS ARE PAID BIG COMMISSIONS TO UPSELL EXPENSIVE INSTALLS.

So ask yourself, why would a company pay service technicians, sent to a home to offer repair services sales commissions? Are they in your home to give honest advice, or, are they going to sell your grandmother, mother or other disoriented senior you know an air conditioner they don't need in the middle of winter?