My latest trip to the Westin was my 4th and final ...

My latest trip to the Westin was my 4th and final visit. My husband and I have visited 3x prior and loved it every time for it's exceptional service, beauty, and great food. This is why we chose to ask 32 of our closest friends and family to the resort for our wedding. Unfortunately, not only did the resort not live up to the expectations that we set, but my wedding was wrought with unnecessary stress.

On the day of my rehearsal, at the exact time that we were meant to begin practicing, my planner informed my husband and I (in front of our entire wedding party) that our ceremony location was double booked and that we would need to move our wedding because the other wedding took precedence. This was less than 24 hours to my wedding ceremony, and was supposedly only realized because the planner had seen the other wedding party rehearsing. Had this not happened, my rentals would have arrived the same time as the other wedding and we would have had to figure this out on the day of my wedding. Considering this is the third time my wedding had a venue trumped by the Reserva Conchal, I believe the Westin and Reserva Conchal need to find a way to coordinate the booking and usage of their shared spaces. This was only the beginning of numerous issues that caused significant stress throughout what should have been the best week of our lives.

While the resort offered a minimal refund for our troubles, I also received an email from management that let me know that "mistakes happen" which somehow was meant to appease someone whose entire wedding was fraught with issues and stress due to their never ending "mistakes".

If you are considering a wedding in the area, the W hotel beach was quite beautiful and the planner there seemed very professional.