Ordered a Stearns and Foster mattress from this st...

Ordered a Stearns and Foster mattress from this store in mid-January in person. While I was there I actually ordered a sectional that I liked as well. Jean, my sales person was awesome. But, that is about where the awesome ends for this dealing with Macy's. I scheduled delivery for the 7th of February - more than two weeks away. The NIGHT before the delivery (5:45 pm) U got a call from the Macy's deliver company saying they didn't have my mattress and they would be unable to deliver it in the morning. Well for most, this wouldn't be an issue- just a few more nights on your old mattress. Well for me, it was an issue. I was moving to a new place and wouldn't have anything there to sleep on so I really needed them to step it up and help out. The woman on the phone was more than nice saying that she would call my salesperson and he would be able to help. Jean called me and i explained the situation- he wanted to help but said he needed me to talk to the store manager. Something about his manger would say that he was just trying to help to keep a sale..... (Nice management style! Accusing your associates of being selfish and greedy when they try to provide customer service!) When Mike Bush did call me back, he was completely rude. Does Macy's really promote people to leadership roles who tell customers that it's not their problem and there is nothing that they can do? Nothing they can send until at least Saturday even though I clearly had an appointment still scheduled for delivery the next day? What about my time since I had taken off work and would have to now spend more vacation because of their inadequate planning? Nothing. I called corporate customer tonight as well. All they could tell me was that the mattress office closes as 5 pm. (Mind you a didn't get the call til 5:45 telling me they weren't following through on their assigned time.) The guy who helped was nice, however, when I asked to speak to his manager so that they could escalate the issue he went away and came back and explained it to me again. I asked for his supervisors name since they wouldn't get on the phone to escalate the issue and he immediately hung up! (Again, nice customer service Macy's!)