Hock Hai Teo

Review of HYATT REGENCY NEW ORLEANS

Very cumbersome to get to your room after check in...

Very cumbersome to get to your room after check in. You need to get to the third floor to take the elevator to your room. The elevator has no buttons inside and is controlled from an external panel only. No display outside and you are not really sure which elevator you should take. Of course it gets better after a while of familiarisation but the hotel should definitely provide better guidance for new guests. In the room, there was no sofa for you to do reading. And when I asked for just one hour late checkout, the staff said it was fully booked but when I went online, rooms were aplenty. What a great liar! Overall this is definitely not a 5 star luxury service oriented hotel.