While my room and amenities were good, my experien...

While my room and amenities were good, my experience trying to get to the hotel using their complimentary shuttle has turned me off of this property forever. While the phone recording and website say to expect a shuttle every 10-15 minutes, I had to wait over 30 minutes for one to arrive. About halfway through, I had called the hotel to see if there was a delay or if they knew what was going on. I was first transferred to dispatch where I stayed on hold for a few minutes listening to the recording that all dispatch agents were busy. When I gave up and called back, the operator said to just take a taxi and ask to be reimbursed at the front desk. Mind you, that would require me to leave the shuttle area and wait on the taxi line, but it would be most unfair to the taxi driver who was probably waiting hours for a fare only to come up in the queue and have a $5 ride half a mile away. I expressed my frustration and the unfairness of that proposal to the operator and asked to speak to a manager at which point she said I can t deal with you and hung up on me. This was a totally unacceptable response from someone in customer service. Once I finally got on the shuttle bus, it took another 30 minutes to circle the airport and make its way to the hotel after picking up and dropping off a number of other passengers. I will note that the hotel co-brands its shuttles with a local parking lot. So don t expect to see the traditional Sheraton branding colors and the logo is somewhat diminished compared to the parking lot. This is a missed opportunity in my book since many of the other hotel chains don t share their shuttles with off-site parking lots. I explained my experience to the manager on duty and he was apologetic regarding my experience and said it wasn t the type of service they strive towards. Based on my platinum status I was upgraded to a nice corner suite, which would be nice if I was staying longer than a quick overnight. Overall, I can t recommend this hotel unless they fix some of their shuttle logistics. The only reason I stayed at this hotel was based on the proximity to the airport and ease of access to a complimentary shuttle. Given the main reason I opted to stay at this hotel was the biggest issue, I doubt I would stay again. I would rather stay at any of the other hotels that had shuttles constantly passing me like the Embassy Suites, Sheraton Four Points, or Hyatt Regency.