John Churchill Review of Vodavi Direct Communications
For those that believe they are stuck in there con...
For those that believe they are stuck in there contract, you are not, they have a $50 early cancellation fee, and then you can get out. Below is why we decided to leave.
For the first month or so we were happy. Easy setup, fast response by technicians coming out. Then we started getting horrible service when we noticed constant slow speeds (as slow as 1 to 2 mbps according to our speed tests) despite paying for 50 mbps. No resolutions were made with the consistent slow speeds and frequent internet outages. When we called multiple times regarding the slow speeds we received just sorry your speeds are not guaranteed. The only resolution finally offered was for us to pay $50 for early cancellation of our service.
This has thus far been the worst internet service provider I have ever had in terms of internet speed quality, resolution of speed issues and customer service that actually leads to any problems being fixed.
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