LISA NGO

Review of Caribbean Nexus Tours

False Advertising and Irresponsible Company - I bo...

False Advertising and Irresponsible Company - I booked a group excursion for my wedding party and was promised that I would getting the catamaran with the net in front. When we got to the place of excursion, the boat did not have a net and they had already taken us out to sea even though I specifically requested to not move until I could speak to a representative. It's been a little over a month since we returned from Punta Cana and SUNWING resolutions finally got back to us with our complaint telling us that there is NOTHING that they can do and that the excursion was 100% non-refundable - they never gave us what we specifically requested for even though they said that they would (I specifically told them I would only book if the catamaran had a net at the front). I would NEVER recommend anyone to book with SUNWING/NEXUS TOURS for any excursion - they falsely advertise their excursions and services to trick your money. They have dishonest business practices and they completely ruined our wedding vacation.