Karen Turnberg

Review of Optimum RV

Update to my review: It has been over a month and ...

Update to my review: It has been over a month and I have still not received my refund.

Wish I could leave a negative rating. Completely disorganized dealership. When we got tired of waiting for the finance person and left. Connor followed us to our truck and blamed me for making an appointment on a busy Saturday. We were there to finalize deal as trailer and price had already been agreed to. Was told our deposit was refundable. We decided the next day we did not want to business with them. Called Monday, Tuesday and on Wednesday got a hold of Dan the GM. He assured me I would get a refund. I called 8 days later and rob told me he could only refund the $100 because the $1900 was on a different card in my husbands name and he would have to do more research Both charges were on My card. I asked why he was just learning of this refund I was supposed to get. He had no answer. Can only imagine how hard it would be deal with them if I had purchased a trailer and needed maintenance

ironically, they told us they weren t in the business of keeping people s money if they weren t satisfied with the optimum R.V. experience. Apparently they meant keeping money for more than two weeks.