Charity Parise

Review of Mark Miller Subaru

I was excited to try pickup service with a loaner ...

I was excited to try pickup service with a loaner car. There was confusion with the pickup once my car was finished. I got a call on my home phone, when I wasn't home and I told the concierge who picked up my car to call my cell(not my home phone). I was assured I'd get a call and text. No text or call came on my cell that night. Luckily I do have a way to check my voicemail on my home number. I checked my messages only to find I had a v/m on my home number. I called and left the information that I was in salt lake at a different address for pickup. I got a call from the concierge as they were at the pickup address. No call ahead to let me know of a window of time. I was out running errands. I pulled in and luckily saw the concierge. I didn't have time to fill up the tank. So you can say the ball got dropped several times in pickup/drop off service you offer. I was even told by the 2nd concierge that he was going to merge my 2 profiles... I only have 1 profile. The pick up address the next day was a friends address, not my address. No one should ever assume that a new address needs to be added to a profile unless the customer requests it.