I called in to schedule service for one of my mach...

I called in to schedule service for one of my machines and was told a service rep would not be able to bring a waste container out with them on the call (so the machine could be serviced further)... So I was connected to the parts department where the rep put me on hold and hung up... never to call back... So I thought I should put in an online request, at least the computer would not hang up on me... It all went well but I specifically noted that before the tech came out they need to bring a waste container... So a tech was in today with no waste container and they stated they needed to order a part before they could work on the machine... I'm now going into Thursday w/ no printer. This process started on Monday.