D

Dani Divinations
Review of Reynolds Tavern

4 years ago

I am so sorry to be writing this review because I ...

I am so sorry to be writing this review because I truly loved Reynold's Tavern and over the years I have spent many birthdays and other happy moments here. However what should have been another happy memory was quickly turned sour this past Sunday. My lovely bridesmaids threw me an amazing bridal shower at Reynold's Tavern, a place that has always been close to my heart. My bridesmaids spent a great deal of money hosting a full tea for 26 guest, which brought the establishment a considerate amount of business for a Sunday evening. The first instance that should have been a red flag was that two of our guest were involved an accidents and were unable to attend, when my bridesmaid emailed her the evening prior we were told it was too late to amend the guest list and she would be required to pay for each of their portions, we were disappointed about that but we understood the policy and it was laid out in the contract, we were hoping they would be accommodating but business is business, but the next part was truly the straw that broke the camel's sad little back. As with any bridal shower, I had a beautiful bride to be cake and when it came time to cut the cake the establishment then told my maid of honor that there would be a $1.50 per slice of cake...now this was nowhere in their contract, this was never mentioned prior, and now at the moment we would be cutting the cake this was dropped on the girls. The money wasn't the issue, it was the poor management and rude customer service. My maid of honor asked if we could just cut the cake ourselves and she was told absolutely not, and my maid of honor kept pressing the issue about how she was never told about this and how there was no mention of it in her contract and the manager said "well who brings food to a restaurant"...ummmm you knew we would be renting your room for a bridal shower, what shower doesn't have a cake for the bride, why wouldn't you mention this at the time of booking or have it laid out in your rental contract? I am so upset that what should have been another happy memory at Reynolds has left a sour taste in my mouth, we have actually decided to not have our rehearsal dinner there as well, we feel our money should go to an establishment that better respects their patrons and also isn't trying to make a quick buck over something so silly and insignificant.

Comments:

No comments