Apartment was OK - but procedures to get the key a...

Apartment was OK - but procedures to get the key and return are near disaster. No support from staff everything awkward from getting the key to return. I was return key to one from staff member and received phone call that they missing the key and i have to pay 60 euro penalty!!!. I was force to find that person in Dublin, basically chasing him over the City to contact with head office and confirm that key was return to him personally (which take me 2 hours)... All by myself - hassle hassle hassle. There is no contact with any person, all over the phone with little support... Check in 4 pm return 11 am. That company should invest in some administration procedures and try to make all easy and hassle free.