We have been using Service Autopilot since 2014 an...

We have been using Service Autopilot since 2014 and loved the software up until recently. Service Autopilot made a change to how you view/add notes on a customer s account that has drastically increased the amount of time that it takes to accomplish what should be a very simple task. I understand updates to software are necessary and I m not complaining about learning how to do something a new way. It simply does not function well now. When on the phone with a customer I need to QUICKLY be able to review any notes on their account. This is no longer possible. I understand that it must be daunting to update software and of course there are going to be unforeseen problems. What is concerning is that when we have expressed our concern, along with numerous other users, there has been no attempt to resolve the issue. If things don t change we will definitely be looking for new software. I would not recommend starting with this software right now.