Amanda Colin

Review of Brickhouse Bridal

If you have to go to this place, do not go on the ...

If you have to go to this place, do not go on the weekends, and personally I found places I liked better. That is the short review.
Here is what happened...
I booked this appointment for a Saturday because I had squeeze into my schedule and my time select a dress was some what limited. A common situation I'm sure. Anyway, I get there and it is a very pretty place with lots of lovely mirrors, chandeliers, and expensive dresses. So far so good, then they tell me that we will be sharing our little dress viewing area with another group. At first we were okay with this because we know how to share, ya know, like any functioning adult should. But it turns out the other group did not know how to share and viewed our presence as an invasion of their space. Which to be fair, it was, but this invasion of their space was not our fault but instead the people who run this place. These people refused to scoot over and let my party sit down, they made faces at me while I tried on my dress, and they physically blocked me from looking in the mirror when the other bride was still putting on her dress in the dressing room. OK, so far it is really just an issue of bad planning on the part of Brickhouse and rude customers, but it gets worse. So I tried to move to another mirror that was not currently occupied and was shooed away because a more "important bride" was on her way out to that mirror. Seriously? Clearly I was not a bride worthy of any decent customer service. So we went back to the other viewing area and that bride was done trying on dresses by that point. But wait, she saw me trying on jewelry with my dress and decided she needed to do that too. So she and her whole party were allowed to get in front of us and physically block me from the viewing area again even though they told us their appointment was over. Nice. In my opinion this situation should have never arisen, and this was really a scheduling issue mixed with greed and poor customer management on behalf of Brickhouse.
Other than a very hostile shopping experience, I noticed that I saw the same or very similar dresses costing much more at Brickhouse and their sale staff is pushy. Saying you do not care for a dress is not good enough, you must explain why. Now, I know that explaining what you don't like helps them find dresses for you, but when it comes across as near frantic and desperate to make a sale, then its a bit uncomfortable.
Also, make sure you show up otherwise they will charge you, just like a doctor's office.