Horrible front desk service. They don't guarantee ...

Horrible front desk service. They don't guarantee the number of beds you get in your room, so we had to squeeze three full-size people into a king bed. The bathroom had no counter space, only a strip of glass about 4 inches wide, that spanned across the length of the mirror. The shower was so small that if you turned left or right, you'd hit your arm on the temperature knob. The housekeeper came at 4:30 in the afternoon, and when we asked if she could come back later because we were leaving soon, she told us she couldn't come back. The photos on the website lead you to think the rooms are modern and a decent size. Extremely misleading photos on the Hotel Max website. This made our hotel stay in Seattle unpleasant and uncomfortable. We also booked Hotel Max through Sakura-Con and hope the convention doesn't recommend Hotel Max again. We forgot one of our pieces of luggage on the last day, when we back-checked everything, and when we called to ask about it, Hotel Max had lost the luggage. It took hours of calling the hotel to finally get someone to look harder for our luggage. Then, when they sent it back to us with USPS, they charged us the shipping cost for three items for over $200, when it was just one small box. Next year, we will not be booking for Sakura-Con with Hotel Max.