Was there for a wedding. The space for the recepti...

Was there for a wedding. The space for the reception is beautiful. However, the hotel rooms are very outdated. Poor lighting; old bathroom; not even a coffee maker on the room. The picture below shows the view of the tv from the bed. When I contacted reception, I was told it would be solved. It never happened; neither were we offered to switch rooms. This shows that customer service was also subpar.