Ashley Platen Mills

Review of J&R Trading Corporation

FAULTY PRODUCT, TERRIBLE CUSTOMER SERVICE

FAULTY PRODUCT, TERRIBLE CUSTOMER SERVICE
I purchased a set of driveshafts from this company, J & R CV Joints for my Peugeot, had them fitted by a qualified mechanic ( who incidentally has looked after a fleet of vehicles for me since 2010 without any problems) but a problem occurred with the NS driveshaft (eating through wheel bearings because there was no play in the shaft). I contacted J&R and asked if they could send a replacement and collect the other for inspection. "No! 'our terms are we collect and inspect it and then return it" so, they wanted me to have my car off the road for over a week. I asked to purchase a new one, then they could refund the original if faulty. "No!, our terms are clear Customer" (Never once did they call me by my name or show any form of courtesy).
So I bought a new shaft from Europarts and the problem was solved. Having incurred additional mechanic labour costs, I sent J & R the bill for the damage due to their faulty shaft and asked them to reasonably meet me halfway on the costs. They instead blamed my mechanic! Apparently you should inspect the parts first (according to J & R) - because of course any customer buying a part shouldn't automatically assume it is fit for purpose? Absurd!

After exhausting all usual 'common sense' avenues, I asked a solicitor to make contact with them. The response - "are you a real solicitor!" In the end, you can't reason with ignorance (or megalomaniacs) so left them with their squeaky clean conscience!

Now remember, the directors of this company, particularly LEE JONES like to shout about they are a 'multi million pound company'! This apparently allows you to have zero customer service and no ethics. Poor product, even worse customer service and will never have dealings with them again. I recommend anyone who is thinking of buying parts steers clear of them and goes to a far more reputable company who will no doubt exercise some level of customer respect and integrity, unlike J & R CV Joints.