Very good hotel in every way, deserves its 4 stars...

Very good hotel in every way, deserves its 4 stars.
Regular customer, I am often confronted with the only black point and size: the reservation desk.
Imprecise, stammering and exasperatingly slow.
Last avatar: I phone in the morning to ask if a reservation on the basis of ebay vouchers is possible during the period from November 1 to 7, 2014. Answer: it is possible; I buy the vouchers on ebay and come back to the dewsk for reservation.
After checking, I realize that the reservation is made on the basis of normal rates and I end up with 360 of unused vouchers