Becky Smith

Review of Cedar Point-Cedar Fair

Nothing to do with the park.

Nothing to do with the park.

Who ever is reading this from Cedar Point, get your customer service lines in order.

20 minute phone call, transferred 5 times and put on hold for 18 out of 20 minutes.

I had one question about the cancellation policy for Gold VIP tours. I m trying to spend potentially $2000 for a family of four to enjoy a day at the park. It should not be this hard to get one question answered and I certainly should not be transferred to the same department three times.

Ultimately the last lady said that no one available knew the answer. And her recommendation was to send me to a reps voicemail to ask there. Cancellation policies should be common knowledge, especially in the group sales/marketing department!

Figure this out.