UPDATE: the managers reached out to us within an h...

UPDATE: the managers reached out to us within an hour of my post and made things right with us.

Century lighting has a great selection and if they don't have what you're looking for they will pull out the catalogs and see if they can help. Our problem is that we ordered a fan and were told it would be here within a certain time period. When the end of that period came and I hadn't gotten a call, I called them. The man who took my call said he'd call and find out and then call me back. I never got a call back. I allowed 24 hours and then called again and was told that they didn't know what was going on but they would call in the morning (because the supplier was already closed) and call me back before noon. They didn't call back and I had to call them only to find out that it had been backordered and would be another week before it came in. It's been a week and I had to call to find out it was here.