Erick: I asked for an 18 port switch and they sent...

Erick: I asked for an 18 port switch and they sent me one with only 4 ports, very bad support service.

Response from the owner an hour ago
Hello Erick. We are sorry to read that your shopping experience would not have been the best. Indeed, as we have informed you through our advisors, an error was detected in the publication on the site, which generated that a team with characteristics different from those published was sent to you. Responding to your report, we have managed the return of the item and the refund of the amount you paid. We are at your service.

Erick: Hopefully everything goes well since I still haven't received my gia to return the 4-port router, I hope the cybergate support was as fast as the responses on social networks.
They should review their customer satisfaction policies and return policies.