Received a recall notice about the airbag in my ca...

Received a recall notice about the airbag in my car being defective. The notice said it would take approximately 45 minutes, but when I called the dealership they estimated 5 hours. Then I asked for a loaner car, but since I don t have collision and comprehensive on my auto insurance, they said I would have to pay out-of-pocket if I get into an accident with their loaner. I even offered to pay a little extra to upgrade the insurance, but they said that they do not offer this which is completely unreasonable if they are taking a long time to complete the recall work. I left multiple messages with the manager to discuss this and never got a return call.Finally, somebody mentioned that I could use the free shuttle service when I drop off the car and pick up the car. Unfortunately, when I dropped off the car, the shuttle service ended. When I picked up the car, I made sure that the shuttle would be running and then when I called to ask for a pick up, they said it would take 90 minutes because another dealership had the ca finally, somebody mentioned that I could use the free shuttle service when I drop off the car and pick up the car. Unfortunately, when I dropped off the car, the shuttle service ended. When I picked up the car, I made sure that the shuttle would be running and then when I called to ask for a pick up, they said it would take 90 minutes because another dealership had the shuttle. I ended up paying for Uber s back-and-forth to the dealership to deal with this recall. On top of that, when I got to the dealership to drop off my car and wanted to update my address, everybody said that they were too busy to help me. Lastly, when I picked up my car, the key fob was not working. I spoke to the people in the service area about this and the gentleman who I was directed to told me that it was not his fault and that I should go to the parts department and see if I could get a new battery or module. I explained that the key fob was working when I dropped it off, but he said that by the time he got the car the fob was not working. So then I had to pay to have my key fixed. Are use this dealer when I originally bought the car and thought I would give them a try now that I ve moved back to town, but the service has incredibly declined and is very disorganized. The attitude is that they are doing you a favor by fixing your car which I think is completely unreasonable (especially since it was a recall). Recall landed me with a bunch of Uber receipts and a dead key.

Edit: They also left my car unlocked in the parking lot after it was done with the airbag replacement. Other dealerships would lock my car which I liked better so nothing would get stolen since the parking lot is public.