Philip Schroeder

Review of Jan-Pro Cleaning Systems of Sa...

Read the other negative reviews here. It's all tru...

Read the other negative reviews here. It's all true. Our experience was the same. The people come and do the bare minimum (if that) and leave as quickly as possible. It got to the point where we were leaving "test" messes to see if they would clean. They didn't. Even if you complain and they "switch crews" it will be more of the same. I think the problem is the business model. You are contracting with Jan-Pro sales. Then they give the job to one of their managers. (from level 1 to level 2) Then the manager gives the job to one of their independent franchisees. (From Level 2 to Level 3.) Then the independent franchisee who competes with other franchisees for crumbs from Jan pro, hires someone to clean for you. (From Level 3 to Level 4). That someone is probably going to "clean", or they may send a family member or friend. (Level 5?) I am not certain the last level isn't being exploited. I figure each level takes a percentage of what is paid to the actual person cleaning. The person doing the cleaning is probably overbooked and underpaid. They rush through your building ASAP only doing the visible minimum...in fear. because if you complain, it will be taken from them and given to someone else who is also overbooked and underpaid. I blame this on management and the business model. Run away. You are better off hiring an individual yourself. That way they get all the money and there is direct communication.