Katie Koone

Review of Merchant Industries

This company fraudulently used public information ...

This company fraudulently used public information and forged a signature in order to create a "contract" with our company and sent us a credit card terminal in the mail. At first we thought it was just an error when we received the terminal but after I contacted them, I learned about the "signed" contract. I want to be clear and state that we NEVER requested service or had any business relationship with this company. I requested a copy of it and the only accurate information on it was information easily found online. The contract also contained a notice that failure to return the terminal would result in a charge of "No less than $495" and by the way what was sent to us was a DIRTY used credit card reader, maybe worth $80 at most. It took me 10 calls to this company to finally get someone to send me a return shipping label, one rep even laughed at me when I informed her that we were not responsible for the shipping fees and I needed a label sent to me. STAY AWAY FROM THESE PEOPLE.