Lindsay Miller

Review of Hilton Short Hills

Very disappointed in this hotel. I had a business ...

Very disappointed in this hotel. I had a business trip that was canceled within their 48 hour window due to an illness, and they still charged me for the room. Our company uses them every time people travel in (which is QUITE a bit), so it's incredibly disappointing they let a rigid policy stand in the way of great customer service. I told the phone agent I wouldn't stay at the hotel in the future bc of this poor customer service and it didn't even phase her.