My husband and i had a very bad experience with HE...

My husband and i had a very bad experience with HEGG. we stopped in and heard there was new owners and decided to give the dealer another try. Well things started out ok, finding a vehicle we liked. The problems started when we had john as a finance person who told us, businesses were closed and on Monday credit unions a would be open and he would contact them and get the best interest rate he could.
Sunday, woke up and found scratches on the vehicle. On Monday i had to go to the dealer to get the second set of keys where i talked to Jeff Bonner a service person named Jeff. i was told Jeff would call me to set up a time to have the vehicle buffed out.I was also told by Jeff since the dead battery was replaced on the vehicle the battery light needed to reset and would take up to a week to happen. Well reading the manual that came with the vehicle. I found the service light was not the battery light but the start /stop function. My husband took the vehicle in on Wednesday and was told a second aux battery was also bad and had to be ordered. My husband again returned to the dealer to have the aux battery replaced. I advised him to ask about getting the scratch fixed since no one had called to schedule that to be done. My husband contacted Steve in service who was able to tell him the car needed to be send in be repaired not just buffed out like Jeff stated earlier. My husband also attempted to talk to the finance person, John, to find out who the loan company was and how well he was able to get a good interest rate, since we were still not informed of any of the information regarding our loan. John did finally call after my husband talked to the GM Jason John told me he only went through one finance company and that is ALL he would do. Getting a hold of anyone at this dealer i a cause for concern no one ever responds back. I would have never dealt with a company who would only go through one specific place for financing to be able to get you the best rate, instead of what ever the ONE company offers. We have also noticed, new owners yes, same old employees, same old problems.