Sandy Ong

Review of Allpets and Aqualife Clinic

Terrible experience. They given me a senior lady v...

Terrible experience. They given me a senior lady vet Dr Cheng. My dog was having spine issue and was sick. They were doing a blood test for my dog and trying to withdraw his blood from his front leg. Unfortunately it was not easy firstly because my dog is timid and jumpy when he sees people and 2ndly they tried to withdraw but not much blood coming out from the vein. So I suggested to do it from his hind leg instead. However they did not take my advice and said to withdraw from the neck instead and want me to stay outside of the room not to see them on the procedure. Thank God I insisted to stay in the room and witness the process otherwise my dog would have been dead during that visit. Because my dog was struggling, the nurse grab him very hard to a point that he is out of breath, I asked them to stop and I turn my dog around because he was facing the front towards the vet and what is shocking is his tongue literally turned purple! If I didn't stop them immediately, my dog would have died there right away if I was to stay outside the room! Think twice before leaving your pets alone in their hands without staying around or when they asked to stay outside the room. I never trust or leave my pets alone during checks and I'm glad that I done that.