Christiana Dalton Simmons

Review of Baylor Medical Center Frisco

The labor and delivery part of our experience was ...

The labor and delivery part of our experience was excellent. Very caring nurses and staff, and they really took good care of us.... the food was so incredibly good! It was better than a lot of restaurants. After we got to the postpartum floor, we still had caring nurses, but the nursery experience and how they cared for our new baby girl was horrible. They acted as if we were asking too many questions about breastfeeding and like they were too busy for us. Honestly, the nursery staff acted as if they couldn t care less about us or our baby. We tried to let the baby go to the nursery one night because we had not gotten any sleep, and they came rushing back in to our room with the baby 30 minutes after... waking us up, and telling us to take care of our child because she seemed unsettled. Then we get a bill in the mail separately billed from the nursery for $1200 when they acted like they couldn t be bothered to help us with our new baby. That was upsetting. If you don t plan on using the nursery services, then you will have a great experience here.