Gina Claeys

Review of Downtown Honda of Spokane

(copied from my Yelp review January 2018): I had a...

(copied from my Yelp review January 2018): I had a mixed experience with purchasing a truck here. Larry H Miller has both a Honda and a Toyota dealership that are right across the street from each other. I went over to the Honda side because I wanted to trade in my Honda Civic for a Toyota Tacoma. Nick was my salesperson and I thought he was nice and friendly, and explained things well for the most part. The process went pretty smoothly overall, and I felt that they were honest. Maybe a couple things were a little misleading though. When I told him I wanted a Tacoma I assumed they'd take me across the street to the Toyota side of things, but instead he took me to a little lot behind the Honda dealership where they had a collection of both Honda and Toyota used vehicles. He pointed out maybe 5 potential Tacomas and the one I chose to test drive wasn't exactly the color I wanted and had perhaps a few more miles on it than what I was hoping for, but with the money saved from it being used I figured it'd be ok. He made it seem like those vehicles were my only options, but I realized afterwards if I had gone over to the Toyota side there would have been a lot more! He must've wanted to personally get the commission, which is why he must've taken me first to the smaller lot at the Honda location. So, a bit misleading--I should've insisted on seeing all the options over at the Toyota side first before I made a decision. I was a bit desperate for a new car I suppose, and just wanted to get it done ASAP. So far the truck I got, a 2013 Tacoma, seems to be working out okay, and I am glad I didn't pay the extra money for a brand new car, since Tacomas are expensive. Another thing that was a bit annoying to deal with was getting the camper shell ("topper") installed. I didn't realize they had to order it from another place and it would take awhile for them to get it. They didn't do too good of a job explaining that or communicating about the whole thing. I ended up having to wait 5 months for it to be installed! I had to continually call to find out what was going on; turns out the place they had originally ordered from went out of business, so they had to find somewhere else. But it took 4 months for me to find out that, they kept putting me off and saying "we'll call you back next week" and then a month later I still hadn't heard anything. So, thought that was a bit unprofessional that it took them so long to take ownership of the situation and keep me in the loop. So, a bit of a mixed bag--I feel that my vehicle is good quality, and they did a lot of things right with the whole process. But, a few things could've been done better, so can't enthusiastically recommend them either.