Tkeyah Womack

Review of Parkmobile, LLC

Frustrating experiences with app and each time cus...

Frustrating experiences with app and each time customer service has been unable to properly assist me. Recently, I reserved parking through the app and after purchase, was notified in the app that I would need to print a permit from ParkMobile in order to proceed with parking. I didn t receive a confirmation email for my order (until 24 hours later) nor a link to access this permit to park. I spoke to 2 representatives on different occasions and neither was of any help. One emailed links that were broken and the other told me to just drive up and see (though it says in bold on my reservation MUST BRING YOUR PRINTED PERMIT TO PARK but he didn t believe me, suggesting that buying from the site and the app might provide different instructions. I ended up just canceling the reservation since it was clear I was not going to get this permit. Very disappointing and frustrating.